Terms & Conditions

These terms explain how online browsing, draft orders, payment confirmation, delivery, installation, and after-sales support work.

1. Draft order first

Website checkout creates a draft order. It is not a final sale until our team confirms product details, availability, delivery fee, payment instructions, and schedule.

2. Product and availability

Photos, colors, sizes, and specifications are for reference. Some materials and colors can look different in person. Contact CSR or visit the showroom if you need to confirm details before ordering.

3. Payment and reservation

Stock is reserved only after our team confirms the first payment. If payment is not confirmed, availability may change.

4. Delivery and installation

Our team handles delivery and installation for confirmed orders. Customers should provide accurate address, contact number, delivery access, parking or building requirements, and someone authorized to receive the furniture.

5. Changes and cancellation

Changes depend on order status, stock reservation, factory preparation, and delivery schedule. Please contact CSR as early as possible.

6. After-sales

If there is a delivery, installation, missing parts, repair, or service issue, contact us with your order number and photos. Our team will review and advise the next step.

7. Privacy

Customer contact and delivery information is used only for order handling, payment reconciliation, delivery coordination, and after-sales support.